Claritel brings cloud telephony directly into Freshdesk to help support teams in handling calls with full customer and ticket context. Every inbound and outbound call is automatically logged, recorded, and linked to the right ticket so agents resolve faster and customers never have to repeat themselves.
Why this integration?
Support teams speak to customers all day, but when Telephony operates outside Freshdesk, important context gets lost and resolution times increase. Claritel integrates telephony into Freshdesk so agents can make and receive calls directly from tickets while call details, recordings, and notes are automatically captured. This keeps conversations easy to track, supports SLA compliance, improves agent productivity, and ensures every customer interaction feels informed and personal.
Unified Window
Automatic Ticket Creation and Call Linking
Call Logs and Recordings
Skill Based Routing
Caller Details and History on Incoming Calls
Call Reminders and Callbacks
Click to Call from Freshdesk Tickets
Simple Steps to Integrate Claritel with Freshdesk
Follow this guided walkthrough to connect your systems and go live.
Step 1
Log in to Freshdesk
Log in to your Freshdesk admin account.
Step 2
Open the Marketplace
Open the Freshdesk Marketplace.
Step 3
Install Claritel
Search for and install Claritel.
Step 4
Configure Claritel
Click Configure after installation.
Step 5
Sign in to Claritel
Sign in with your Claritel account.
Step 6
Grant Permissions
Grant required permissions.
Step 7
Map Agents
Map Freshdesk agents to Claritel users.
Step 8
Enable Call Features
Enable click to call and call pop ups.
Step 9
Assign Numbers
Assign Claritel virtual numbers.
Step 10
Start Calling
Start making and receiving calls from Freshdesk.
Step 6
Grant Permissions
Grant required permissions.
Step 7
Map Agents
Map Freshdesk agents to Claritel users.
Step 8
Enable Call Features
Enable click to call and call pop ups.
Step 9
Assign Numbers
Assign Claritel virtual numbers.
Step 10
Start Calling
Start making and receiving calls from Freshdesk.
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Step 1
Log in to Freshdesk
Log in to your Freshdesk admin account.
Step 2
Open the Marketplace
Open the Freshdesk Marketplace.
Step 3
Install Claritel
Search for and install Claritel.
Step 4
Configure Claritel
Click Configure after installation.
Step 5
Sign in to Claritel
Sign in with your Claritel account.
