Advanced Telephony Features for Elevating Customer Experience
Our comprehensive feature set is designed to meet the evolving needs of modern businesses.
Cloud Telephony Features
Core infrastructure for business communication
01
Toll-Free Number
Give customers an easy way to reach you with toll-free numbers that work across regions and remove calling barriers.
02
Virtual Number
Establish a professional presence using cloud-based mobile or landline numbers without needing physical infrastructure.
03
Miss Call Number
Capture leads and customer intent instantly through missed calls that trigger automated responses or callbacks.
04
International Number
Expand beyond borders by enabling local numbers in multiple countries, helping customers connect without international dialing costs.
05
Indian Number
Launch your business communication in India with instantly activated cloud numbers designed for local reach and scale.
06
Welcome Greeting
Set the tone from the first ring with custom greetings that inform, guide, or welcome callers before the conversation begins.
07
Click to Call
Enable one-click calling directly from websites, CRMs, or apps to reduce response time and improve agent efficiency.
08
Call Conferencing
Bring multiple participants into a single call effortlessly for discussions, reviews, or quick decision-making.
09
Call Masking
Protect customer and agent privacy by hiding real phone numbers during conversations and replacing them with secure virtual IDs.
10
Call Forwarding
Never miss important calls by redirecting them to available users or alternate numbers based on availability.
11
Configure Business Hours/ Holidays
Control when calls are received, routed, or redirected by defining working hours, holidays, and off-hour behaviors.
12
Call Routing Strategy
Calls can be routed in three modes i.e. Sequential, Round Robin, and parallel ringing.
13
Fixed & Random Caller ID
Choose between consistent caller IDs for brand recognition or randomized IDs for better call connect rates.
14
DTMF Dual Tone Multi Functioning
Collect caller inputs through keypad responses to enable self-service actions, routing, or data capture during calls.
15
CRM/ Follow-ups
Customer can create their own CRM and can automate their follow ups.
16
Voice Broadcast (OBD)
Instantly deliver automated, high-impact voice messages to thousands of customers at once fast, scalable, and cost-effective.
17
Reports
Get clear, real-time insights with detailed analytics and easy-to-understand reports to track performance and make decisions.
18
Automated Emailer
Send personalized, timely emails at scale with automation that boosts engagement, saves time, and drives better results.
Call Features
Intelligent routing and management
01
IVRS Solution
Guide callers through structured voice menus that help them reach the right department without agent intervention.
02
Skill-Based Routing
Automatically connect callers to agents best suited to handle their query based on expertise or role.
03
VRM Desk
Centralize inbound and outbound call management through a unified desk designed for high-volume operations.
04
Sticky Agent
Route repeat callers to the same agent they previously spoke with to maintain continuity and familiarity.
05
Call Routing
Define intelligent call paths to ensure calls reach the right team, location, or agent every time.
06
Call Queuing
Organize incoming calls during peak hours so callers are attended to in a structured and fair sequence.
07
Call Prioritization
Ensure high-value or urgent calls are handled first by assigning priority rules within the call flow.
08
Call Concurrency
Handle multiple calls simultaneously without compromising quality or customer experience.
09
Time-Based Routing
Automatically adjust call flow based on time, day, or shift schedules to ensure optimal coverage.
10
Lead Recycling
Reassign unattended or unanswered leads back into the calling cycle to avoid missed opportunities.
11
Churn Mechanism
Identify and manage at-risk calls or customers through smart routing and intervention workflows.
12
Virtual Cloud Contact Centre
Operate a fully cloud-based contact centre without physical hardware, enabling teams to work from anywhere.
Call Centre Features
Agent productivity and supervision
01
Call Monitor
Listen to ongoing calls in real time to guide agents, ensure quality, and deliver better customer experiences.
02
Call Barging
Allow supervisors to join live calls instantly to assist agents during critical conversations.
03
Call Whispering
Enable managers to guide agents privately during live calls without the customer hearing.
04
Call Transfer
Move calls smoothly between agents or teams to ensure faster and more accurate resolutions.
05
Internal Transfer
Transfer calls within the organization using extensions or user mapping for quicker handoffs.
06
External Transfer
Redirect calls to external numbers or partners without disconnecting the caller.
07
Manual Dial
Give agents full control to place calls manually when personalized outreach is required.
08
Predictive Dialer
Increase outbound productivity by automatically dialing numbers and connecting agents only when calls are answered.
09
Progressive Dialer
Dial numbers one by one based on agent availability to maintain call quality and compliance.
10
Mute / Hold
Allow agents to mute or place calls on hold during conversations without disrupting the call flow.
11
Conference
Connect multiple participants on a single call for collaboration, escalations, or group discussions.
12
Quality Management System
Monitor, evaluate, and improve call performance using structured quality checks and agent assessments.
13
Call Recording
Record conversations securely for training, compliance, and performance review purposes.
14
Campaign Creation
Easily create and launch targeted calling campaigns with flexible settings to maximize reach, efficiency, and results.
15
Script
Create tailored call scripts for each campaign to guide agents, ensure consistency, and improve conversion rates.