TRAI's DND / NDNC framework protects consumers from unsolicited commercial communication and places strict obligations on businesses. Secure your business communication with Claritel Telephony suite for a spam free customer experience.
No promotional calls to DND numbers
Explicit customer consent
Time-window restrictions
Registered headers & templates
What is Considered Spamming Under TRAI?
Why Spam Calling Hurts Business Interests?
Numbers marked as spam on devices
Drastic drop in pickup rates
Brand trust erosion
How Claritel Cloud Telephony Covers it All?
TRAI-approved numbers
Enforcement of approved number usage across all outbound calls
Built-in DND & Consent
Real-time DND scrubbing
Consent tagging
Auto-block non-compliant calls
Audit logs
Spam-Safe Outbound
Call throttling
Retry controls
Complaint ratio monitoring
Early-warning alerts
How Claritel Helps You Stay Clear of Spamming?
Compliance-first best practices
Use 140 & 1600-series numbers correctly
Register entities, headers, and templates
Maintain consent hygiene
Enable caller name display
Automated compliance checks before every call
Policy-driven outbound calling
Operator-aligned enforcement
CNAP & Business Caller Name Display
What is CNAP?
Caller Name Presentation (CNAP) displays a verified business name on the recipient's screen during an incoming call for India and US.
Supported ecosystem
Business verification support
Operator & platform coordination
Faster approval & activation
Unified caller identity across networks
Why CNAP is your big advantage
Higher answer rates
Reduced spam suspicion
Immediate brand recognition
Increased customer confidence
Simple Steps to Get Whitelisted
1. Register on DLT
Register your business, headers, and templates with TRAI. Configure your caller IDs and ensure compliance from day one.
2. Telemarketer Registration
Register your business, headers, and templates with TRAI. Configure your caller IDs and ensure compliance from day one.
3. Verified Business Numbers
Your calls are made using approved number series such as 1600 numbers or verified landline numbers mapped to your brand.
4. Declared Call Purpose
Define each call type in advance — service updates, delivery confirmation, support
5. Consent and Compliance
Follow calling hours, consent rules, and opt-out processes
6. Operator Approval
Numbers approved by telecom operators and activated for live calling
