Telephony Built for Boosting 
CRM
Combine Claritel's calling capabilities with LeadSquared's lead management to simplify outreach, improve follow ups, and increase conversions.
Telephony Built for Boosting
Why this integration?
Pairing LeadSquared with Claritel Telephony Has Multiple Perks
Claritel’s dialer integration with LeadSquared gives teams a complete view of every customer by capturing all call activities and details in one place. Incoming calls trigger instant pop-up notifications with relevant customer information, helping agents respond with full context. Built-in calling within LeadSquared allows effortless outbound calls without switching applications. Calls are intelligently routed to the assigned representative using relationship-based mapping, ensuring faster and more personalized conversations. With access to call recordings for every interaction, teams gain valuable insights to improve performance, maintain quality standards, and deliver consistently better customer experiences.
Click to Call and Messaging
Automated Call Logging
Instant Screen Pop and Caller ID
Integrated Voicemail
Performance Reporting
Schedule Meetings
Simple Steps to Integrate LeadSquared with Claritel Contact Centre Solutions
Follow this guided walkthrough to connect your systems and go live.
1
Step 1
Log in to LeadSquared
Sign in using your LeadSquared admin account.
2
Step 2
Open Apps Marketplace
Go to Apps from the navigation bar and open Apps Marketplace.
3
Step 3
Install Claritel
Search for Claritel and install the connector.
4
Step 4
Configure Claritel
After installation, click Configure.
5
Step 5
Establish Connection
Click the plus icon, choose the connector type, name it, and click Add.
6
Step 6
Add Claritel Virtual Number
Go to Virtual Numbers, add your Claritel number, and assign a name.
7
Step 7
Set Up Agent Popup API
Enable Agent Popup API, configure the panel settings and URL, then save.
8
Step 8
Configure Click-to-Call
Enable Click to Call, select server-side API, add the URL, set POST method, choose JSON format, and save.
9
Step 9
Configure LeadSquared Users
Go to Manage Users, edit user settings, and add the agent phone number.
10
Step 10
Complete Claritel & Webhook Setup
Enter the telephony agent ID, enable call popup and softphone, then log in to Claritel admin and add the Webhooks URL.
Step 6
Add Claritel Virtual Number
Go to Virtual Numbers, add your Claritel number, and assign a name.
Step 7
Set Up Agent Popup API
Enable Agent Popup API, configure the panel settings and URL, then save.
Step 8
Configure Click-to-Call
Enable Click to Call, select server-side API, add the URL, set POST method, choose JSON format, and save.
Step 9
Configure LeadSquared Users
Go to Manage Users, edit user settings, and add the agent phone number.
Step 10
Complete Claritel & Webhook Setup
Enter the telephony agent ID, enable call popup and softphone, then log in to Claritel admin and add the Webhooks URL.
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10
Step 1
Log in to LeadSquared
Sign in using your LeadSquared admin account.
Step 2
Open Apps Marketplace
Go to Apps from the navigation bar and open Apps Marketplace.
Step 3
Install Claritel
Search for Claritel and install the connector.
Step 4
Configure Claritel
After installation, click Configure.
Step 5
Establish Connection
Click the plus icon, choose the connector type, name it, and click Add.